The HelpSocial iOS app is built to work as an extension of your helpsocial.com account. Please sign up there first and then log into the mobile app. Search Twitter for mentions of your brand, identify customers, add notes about engagements and respond when needed.
HelpSocial is a social monitoring platform built for customer service. The web and mobile apps have CRM functions built in to help you quickly identify those tweeting about your brand. Account numbers, notes and other information is presented in realtime with the live stream of tweets. The extra contextual data makes it easy to quickly understand what’s happening and why it may be important to your brand, enabling a faster and more effective response.
-Push notifications to make social monitoring easy while you’re on the go.
-Others monitoring from the HelpSocial web app can see when you’re replying - eliminating embarrassing double replies.
-Add tags to tweets and mark the sentiment. Pull reports later to learn what people think about your brand.
-An open API allows you to extend your social capabilities into other apps.
This iOS app is free to download and use with your helpsocial.com account. For questions and support, please email [email protected].